Returns & Exchanges
At Kroger, we want you to be completely satisfied with your home and grocery purchases. If you are not happy with an item, you can return it within 30 days of purchase with a valid receipt for a full refund or exchange.
Gather Your Receipt
Locate your original paper receipt or digital order history in the Kroger app to verify your purchase and ensure a smooth transaction.
Prepare the Item
Ensure the product is in its original packaging and includes all parts, accessories, and manuals that were included at the time of purchase.
Visit Customer Service
Bring your item and proof of purchase to the Customer Service desk at any Kroger location to speak with an associate.
Receive Your Refund
Once processed, your refund will be issued to your original payment method; cash returns are available for amounts under a specific threshold.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing